We want you to be happy with your purchase, which is why we accept returns in new condition, with original tags attached.
* Staffs will contact you after receiving the order to confirm shoes sizing once again and send you QC pictures before shipping.
Please make sure that you check out all the information and quality carefully.
All mistakes recognized after QC cannot be changed or returned.
*It is impossible to stop your packages once the products are shipped. If you still want to return or change, you are responsible for the shipping fee. So please be careful when you are placing an order and purchase.
Some Unreturned orders:
1) Package is broken during shipping, but items are good (We will compensate you relevant losses).
2) Items are broken after using (Can be repaired, charges will be covered by you).
3) Items have been washed, worn or altered.
4) You received the items more than 7 days.
* Because we are in China and you are abroad, so we have different timezone, but don't worry, we're always here to assist you.
Return Steps:
· Contact with customer service to apply for returning (Must contact before returning).
· Pack your return in the original shipping package, if possible.
· Include all original packaging and accessories.
· Must contact customers service for our address, and return with that address.
Contact us:
Whatsapp: +853 65617847
Email: timostore.ru@gmail.com